Return Policy

At Merivaller, your satisfaction is important to us. If something isn’t quite right with your order, our team is here to assist and make the return process simple and stress-free.

Return Eligibility & Timeframe

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible:

  • The item must be unused and in the same condition as received

  • All original packaging and tags must be included

  • Proof of purchase (order confirmation or receipt) is required

How to Start a Return

To initiate a return, please contact us at: support@merivaller.com

If your request is approved:

  • We will provide a return shipping label

  • You will receive clear instructions on how to return your item

Important: Items sent back without prior authorization will not be accepted.

Damaged, Defective & Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us immediately at: support@merivaller.com We will review the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Items showing signs of wear or use

  • Original shipping fees paid at checkout

We also do not accept returns for:

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

If you would like a different item:

  1. Submit a return request (once approved)

  2. Place a new order separately

This ensures faster processing.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Returned items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Include proof of purchase

Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection

  • Approved refunds will be issued within 10 business days to your original payment method

Please Note: Banks or credit card providers may require additional processing time. If 15 business days have passed after approval and you have not received your refund, contact us at: support@merivaller.com

Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us first: support@merivaller.com

Please do not initiate a chargeback before contacting us, as this may delay resolution. We are committed to resolving concerns quickly and fairly.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If the issue persists, contact us: support@merivaller.com

Return Address

A return shipping label provided by us is required before sending any items.

Return Address: HONGKONG ARKTECH LIMITED        
RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG

Thank You Thank you for choosing Merivaller— where practical baking tools meet everyday creativity.